RETURN POLICY

What Is Leone Gadgets Return Policy?

At Leone Gadgets we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operations exceptional scenarios do arise. If for any reason are not satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.

We have a five days return policy. We will do our best to replace the product to your satisfaction and if that is not possible because of operational constraints then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service team who will guide you on the process for the same.

In case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.

Please refer to the below mentioned points of the Return Policy:

*We have a five days return policy.
*All complaints must be sent in within five days of purchase to effect the return policy.
*All items to be returned must be unused and in their original condition. The original tags, packaging should be intact
*Once we receive the return from you, we will provide you with a payment of maximum value, to compensate for the shipping charges you paid to return the product.
*We will be unable to accept a product if it shows signs of breakage or tampering.
*We request you to pack the return product safely and securely. We won’t entertain any damaged/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the reverse shipment gets damaged in transit then we will not be responsible for the damage and eventually may not honour replacement).

Please Note: We may not be able to exchange products bought during sale or discount. Replacement/exchange is subject to product/ stock availability.

What to do if I want Replacement/Refund?

Please follow these steps to claim Replacement/Refund without any hiccups

  • Drop an email at support@leonegadgets.com or call/WhatsApp +23234590959 within 5 days of delivery.
  • Register your complaint and get a case ID from the customer service team. This case ID will be used to refer to all future communications for the complaint.
  • Please pack the product back in its packing and mention the following details:
    – Case ID: (As provided by the customer care) for the Return
    – Order #: Number generated at the time of order Placement. – Reason for Return: Please choose a reason from the below mentioned list

a) Defective Product
b) Damaged Delivery
c) Incorrect Product Delivery
d) Others- If others then please specify (Please mention the reason) – Your full Contact Details: Your name, address, phone number and email address. – DOA (DEAD ON ARRIVAL) certificate: Needed only if you are returning a Defective Manufacturer warranty product.
– Picture of Damaged Product: Needed only if you are returning a Damaged Manufacturer warranty product.


4. If your pickup is scheduled by Leone Gadgets, please keep your package ready.



Do you provide a pick up from the doorstep in case I want to return a product?

We do provide doorstep pickup for certain shipping locations & if your area does not fall in this list then reverse shipment will have to be taken care by the customer.


What is the return procedure if I have received a Defective/Damaged Manufacture warranty product?

Defective/ Damaged Product

In case you have received a defective/ damaged product, please send an email to support@leonegadgets.com or call/WhatsApp +23234590959. They shall check and repair the product to your satisfaction. If unable to do solve your issue then the Return Process would remain the same as mentioned above.

What is the return procedure if I have received a wrong product?

In case you received a wrong product from then please register a complaint within 24 hours – 5 days of delivery to start the refund/replacement of your product.

What is the return procedure if I have received a Defective/Damaged Seller warranty product?

The return process would remain the same. Please register your complaint within 24 Hours – 5 days of delivery along with photographs of the damaged product and packaging. The replacement will be shipped once a confirmation call is made by the Customer Service team for the return.

What are the time lines provided for the Replacement/Refund?

Once we receive the product at our warehouse, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days on receipt of the product.

In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be initiated.

In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.

What is the Payment Mode for Refund?

It would remain the same as paid by you to Leone Gadgets while placing an order. If you have paid online, then it will be returned online, if you have paid using Cash on Delivery option then it will refunded by Cash or Mobile Transfer.
I ordered Cash on Delivery (COD) order and paid the shipping charges. If I return the product, will I be paid back the Shipping charges as well?

Only the Product amount would be refunded as we do not refund the shipping charges paid by you. Please note that the charges you pay for the courier while returning the product will be paid in the form of a cheque as per our policy.